Hall of Shame: Regus
Regus are the first of two entries today in the Hall of Shame. A few months ago, we took out a virtual office package with them for our new London base. All we needed initially was mail forwarding. Although they are not the cheapest in the market, Regus had premises in the right part of London and we were looking to expand the virtual presence in due course to a staffed outpost, so it made sense to go with them. We also assumed a certain level of confidence given that they are a global firm specialising in this kind of thing.
However, after some time, we had received no forwarded mail, which didn’t seem right. So, we sent some test items by first class post. Weeks later, none of these had been forwarded to us. When we wrote to complain, no explanation was offered for this baffling failure (although the two test items did magically turn up some days subsequently). They also just didn’t seem to get or acknowledge that failing to forward mail was a pretty fundamental breach of contract for a mail-forwarding service. Our frustration in resolving the problem has been compounded by their aparent inability to reply until you have prodded them twice every time.
This seeming disorganisation and lack of care is bad enough. But Regus have made sure of their place in the Hall of Shame by also abusing the continuous credt card payment authority – an increasingly common trait nowadays. Despite our having emailed them several times stating that we held them in breach of contract and considered the contract dead, they have continued to take payment through the credit card mandate in flagrant contravention of our instruction and their authority. They then came out with that other old chestnut used by companies providing poor services and products reliant on inertia and bureaucratic obstructionism to trap unhappy customers – “all you need to do is give us three months written notice of cancellation”. As if the 5 emails we had sent them over previous month stating that we considered the contact breached and terminated somehow didn’t qualify as notice of cancellation!
So, a great big raspberry to Regus for failing to provide the contracted service, failing to acknowledge or explain, atrocious service recovery procedures, shabby attempts to hide behind bureaucracy, and abuse of continuous payment authority. On top of that I have to say that on visiting the premises, I found them to be in my opinion in surprisingly poor condition – broken wifi, shabby decor etc. That may be symptomatic of the same casual approach to customer service that we have been experiencing. But in any case, it is a further reason to sever our relationship as we would not consider those premises suitable to host clients when we eventually establish a staffed office in London.
Regus’ recalcitrance is likely to end up costing them money as well as reputational damage. We initially told them we would be prepared to consider the contract terminated so both parties could walk away. As they have refused that option, we find ourselves obliged to launch county court action to recover the full £500 that we have paid them to date plus court fees. Perhaps the business lesson here is that if you screw up the best approach is to acknowledge that and to find a mutually acceptable means of service recovery or at least damage limitation rather than trying to enforce discredited contractual clauses.
So, unfortunately, our verdict is that Regus suck.
UPDATE: 13 Sept 2010
All hail the power of the Internet. It seems the best way to get through to the people who care about a large company’s reputation is through blogging. My many emails to managers in Regus had got me nowhere. Even issuing a county court claim generated indifference. But I received a call last week from Suzanne, a very helpful customer service director who had been alerted to this blog article and had consequently investigated the case.
Suzanne carried out some prompt and exemplary service recovery: statement of regret at service lapses; explanation of actions taken to prevent recurrence; all charges to date and court fees refunded immediately; offer of several months’ free service in compensation (which I didn’t take up). The only element missing was a box of chocolates (well, a boy can hint). Here’s a selection from Suzanne’s email – a demonstration of how to do it right …
“Thank you for your time today, naturally I was disappointed to hear of your experiences as a new Regus customer, especially as we strive to provide the very highest level of customer service and professionalism, which unfortunately in your experience has not been the case. I feel it would be pointless at this stage to try and justify what has happened, but to assure you a very valuable lesson has been learnt with the following actions implemented as matter of priority:
1) Management within the centre has been changed with immediate effect
2) Centre team to be re-trained locally and to shadow other locations where exceptional service is delivered on a daily basis
3) Postal sorting and storage system to be restructured, ensuring all post once received is date stamped, sorted and then either stored or forwarded to customers as per their specific requirements.
Furthermore I have with immediate effect fully cancelled your contract and raised the following credit notes, which fully offset all previous invoices …
I have also pushed an immediate refund back to your card for all payments collected including the court costs, full refund amount totals £576.83 (transaction confirmation provided for your reference – please allow 5 working days for the funds to show back on your card).
Following on from the actions completed above, we agreed that any previous claims made against Regus will be stopped with no further claim or action taken. Again I am disappointed that we will not have the opportunity to demonstrate we can get this right, however I fully appreciate your decision. I hope I have addressed all of your concerns, however should there be anything further I can assist with please do not hesitate to contact me, and should your situation change in the future we certainly would like to hear from you again.
Finally I would like to wish you and your colleagues at Kent House Consulting every success for the future.”
It was too late to get us back as customers, but the issue no longer festers, everyone can move on amicably, and bad publicity is now mitigated. I have to say that it’s not an unusual experience nowadays to come up against a brick wall when dealing with a corporation and either never to reach someone sensible or for that only to happen late in the process after neeedless frustration, time wasting, and increased cost. How much better would daily life be if companies learnt how to escalate issues quickly and routinely to someone trained and authorised to resolve problems? Of course, it would be nice if front-line staff and line management did things right in the first place to avoid disputes, but I guess you can’t have everything.
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Working on right now: Online marketing for a client selling Sadolin
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I’m sorry to hear about your issues and I hope they can be resolved quickly.
What area of London do you need these services?
I work for a company which delivers professional virtual office services across London. Our actually offices are in Victoria, Canary Wharf, St Pauls and the City.
If we can be of any assistance in the future do let me know. We often assist companies who have been let down by other providers.
James
Hi James
Thanks for your follow up. We’ve just identified an alternative, as it happens, but I’m happy to leave your comment and contact details here in case they are of use to others. Kevin
http://www.abbeyoffices.com
jfairlie@abbeyoffices.com
Glad I stumbled on this post! I was looking for an office..primarily to dump my stuff and work away from home. The charming Regus area manager said try it for 3 months and if you dont like it, then walk away. 3 months I did, and now I have to pay an extra 3 months as part of their T&Cs…for forwarding mail and any visitors. £700 to send me my mail? I live behind the building and have no visitors!! To think I was going to go with Abbey! I wonder if I can escape paying this..any advice?
Hello Saz
You can’t, of course, escape paying for a service for which you have contracted and which they have delivered. You could argue that you were misled about the terms, notably the notice period, and see what they say. In my experience, Regus fall back on robotic repetition of the 3 months’ notice thing regardless of actual circumstance. If you were confident that they promised you a fixed 3 month trial it might be worth threatening a small claims court action for recovery of the excess charge – if they have any sense they’ll settle, but not sure if they are sensible or organised enough.
£700 is certainly a lot to pay for mail forwarding. If you don’t need to host clients or a ‘good’ address, a PO Box number or mail forwarding from a company specialising in that (such as a firm providing company registration and regsitered office services) would be much cheaper. Don’t have any recommendations, so Google is your friend. Good luck!
hey, nice blog…really like it and added to bookmarks. keep up with good work
Regus are pain to deal with, I would not recommend their services to anyone – but also dominate the market.
Their back office/customer service is appalling – we have to have a separate account for: Gold Card Holder 1, Gold Card Holder 2,Gold Card Holder 3,Mail Forwarding and one more for Meeting Room bookings – there system is not capable of creating a single account. They are unable to reproduce an invoice unless you contact the location in question. I’m currently fighting a room booking where I’ve been charged twice (at two completely different rates) and any dispute takes months to solve. Our bookkeeper is fighting another battle over cancelled services which they forgot were cancelled…The list goes on…
As a final note, many of their contracts are annual auto-renew and you have to give 3 months notice – so potentially you can be stuck with an unwanted service for 14 months.
What’s the gold card holder?
Could you let me have the name and number of the service director who sorted out your problem. We have been having that same level of service and are now on threat of disconnection. EVEN though we have consistently been over charges by Regus.
Thanks,
Allan
Hi Allan. It was:
Suzanne Jackson
Customer Service Director
Forsyth House
Cromac Square
Belfast
BT2 8LA
Tel: +44 2890 511418
Good luck!
Kevin
Web design, SEO, online marketing
Event management software
Hi Kevin,
Thanks for that. Last Friday i decided to try and fine Regus people on linkedin. I found a number of them in the uk and dropped them all a line.
Guess what? The social media manager picked it up right away and called Suzanne. she promised to get in touch within the hour and did exactly that. By the end of Friday all was sorted out and Suzanne arrange for a month free for our inconvenience. Hats off to super customer service even if it did need me to try different angles to get noticed.
I think Regus people in the centers should get more supervision or training.
Thank again,
Allan
Hi Allan. Great that you got a result, and thanks for the update. Suzanne does seem very switched on, and it really is such a shame that people have to go through such trials to reach somebody of that calibre and with a problem resolution remit within the company. Shameless plug here … I’m particularly pleased that you got such success through social media. An increasing part of our business nowadays at Kent House is advising clients on how businesses can use social networks effectively. It’s great to see a real life example of a company scanning social media to pick up intelligence and to effect service recovery and reputation management. Kind regards. Kevin
We have similar dissatisfaction with Regus. We have taken a shared office space for fixed 3 months period. After one month, they asked us to give two month notice if we would like to leave after the 3 months contract. After we did, we have been asked to pay what they call it a Business Continuity Fee which is around 80% of the rent for a further 3 months. It meant that we will end up paying for around 6 months’ rent for 3 months contract. They claim this service is for handling our mail and telephone calls after we leave. We explained that we have our own answering system with 0800 and they should not receive any calls. We also use our Po Box and the Royal mail diversion. Their contract and their terms and conditions do not include this fee but a clause refereeing to a fee in their house rules which they don’t give until you move in. There is also an exclusion paragraph indicating that this fee should not apply if there are no calls, mails, etc. However, they added this fee as soon as we gave them the notice. We have so many attempts to resolve the issue with them. We simply ended leaving the centre after one month only. Not to mention their invoices included errors and duplications. The dispute is ongoing. After taking legal advice, we will be starting a legal action next week. Let the court decide if this is normal and fair contract term so we can learn as a business.
I am now in a similar situation to yourselves and am considering taking legal action regarding this so called “business contiuity” fee.
Is there any way you could let us know how successful your legal action was?
Hi There
Have just read your thread and I have just had my final bill with the business continuity fee added, at no point was this ever mentioned. I have given them 3 month notice and leaving the end of November. I just wondered how you go on with the legal proceedings as I may find myself going down the same path! Also where would i go for legal advice? your help would be appreciated, thankyou from a worried business owner
whilst trying to find out who is the Legal Director of Regus after
months of trying to establish what happened to our mail – have stumbled upon these comments. We are not alone!
Our problem is somewhat ‘after the event’ in that we terminated with Regus in August disgruntled with lack of care, requesting that any mail be forwarded on to new address and we shall pay the costs accordingly. – offer was refused resulting in no mail from
August to now 15 Dec 2010. Regus refuse to sign our declaration that any mail arriving in our name is passed safely back to Royal Mail to deal with. Why is this?
Further Royal Mail have since confirmed that no mail has been handed back to their knowledge’ We are extremely concerned that something is
wrong that no-one at Regus can honourably declare that our property is not thrown in the trash can but rather correctly handed back.
Any thoughts or similar experience?
Our clients since based 11 years with Regus are predominantly overseas and impossible to contact all persons after so many years.
and this has been a most distressing matter to have mail missing
We have written to the CEO 3 times who writes on facebook, we maintain a ‘tight ship’ but this gentleman refuses to acknowledge our plight and as founder of the service to support small businesses it is really astonishing
Has anyone experienced such behaviour and any suggestions -
For the record, Royal Mail was unable to offer redirection as with so many companies under Regus banner in the building they are unable to sort out one company from the other – is this anyone else’s experience?
We sympathise with the experiences of the above comments.
Sorry to hear of your difficulties, Michael. That all sounds very distressing. I can’t comment about the situation with Regus, but I am surprised at the response from Royal Mail regarding redirection. Their redirection application form asks for the business name and asks you to identify: “Names of any subsidiary organisations at the same address whose mail needs redirecting – remember we make a charge for each name”. That suggests that they have no problem separating mail for individual businesses and taking no action in respect of redirecting mail where the organisation name doesn’t exactly match the one(s) specified. Is it worth approaching Royal Mail again? Good luck.
Kevin
Web design, SEO, online marketing
Event management software
thanks for your response – I guess nothing to lose by doing that again – let’s see….
Having signed a 12 month contract with regus in Oct 2010 , we had looked to expand to a bigger office . we managed to sign a contract for an office a few doors down to vacate it on the begining of Dec . we started hiring staff through recruitment agencies and im sure everyone knows what charges are involved . we spent almaost £30,000 in recruitment charge to find out 2 days prior to vacating that the new office, had been sold 3 times over and that we could not move in. we tried to talk to the staff and sales person who sold us this office and they had no care in the world of what we had spent to expand . we started to make a fuss and they promised us another office so we started to place all our office furniture in the hall way hoping to move into an office so that our newly recruited staff could work . well to our suprise they left us in the hall way for 5 hours to then find out we couldnt move again . we had to let the staff go because we simply didnt have the space required. having lost 2 days of work and £30000 we are now taking regus to court for negligence for almost £43000 of damages caused . they still had the front to come and ask for rent money on top . KEEP OUT OF REGUS EVERYONE
Due to my recent comment, we have now managed to get the attention of media newspapers and conducting an interview with them to express how small businesses like mine are suffering in the hands of big companies i.e REGUS . having served the judgement we intend to hold a petition to wind up regus if they dont pay my costs . we also hold the names and addresses of all the directors , should anyone require them please email me on johnsim1@fsmail.net and i shall forward them on to you
I have had nothing but trouble from getgo with regus. i signed up for a virtual office with the understanding that i will take an actual office within 3 months. my mail had been returned to sender and i kept getting call from my bank and other places from who i was expecting to get mail. when i contacted regus i was told how they would investgate and get to the bottom of it. soon enough i got response from centre manager Deyon Ongers (Devils right hand) stating how they sort mail and take steps on find out everything possible about any mail and only as a last resort they return mail after 1 month. this was obviously bullshit, i kept sending emails saying that i have returned mail with stickers on it and what he had to say about that. eventualy he said that maybe some of his staff have returned mail by mistake but this was not the case i i had 7 letters returned at different dates. never did i get any apology or admitance of responsibilty. Regus are not there to help small business grow. please lose this illusion. they are scam artists, stay away.
To whoever views this : after viewing this web blog , i made contact with suzzane on the number given above . Suzanne listened and understood what we were going through and she worked hard to put it striaght for us . She is No 1 ! brilliant ! if all regus staff were like suzzane, then im 100% sure regus would have far less problems.she solved my problem and then asked if there was anything else she could help me with .where all the other regus staff just ignored everything. A BIG thank you to suzzane .
After using Regus for over a year( despite their poor service) I gave the required 2 month notice to terminate the agreement. It turns out that the required notice period is actually 5 months on a 3 month auto renewal contract! Watch out for the fine print cause they have put in some ambiguous terms that they and their collection dept can interpret to their convenience….
I was looking around for a place to house myself in Kent and was astounded at the small print and ways they lock you in. very nice to you to get your business but not very good afterwards going by these threads.
Regus are the very worst company of this type in the market today. I am going to court to fight a charge that they imposed on me for virtual office services that I cancelled within the time allowed. Dreadful company and I would recomend avoiding them like the plague!
So glad I found this post. I’m having enormous problems with Regus. I don’t normally complain about companies online but they have wasted so much of my time that I feel compelled to alert others to their dreadful attitude towards their customers.
My issues include failure to cancel a service, even after the appropriate notice was given, over-charging for meeting room bookings and wrongly setting up my online account so that I couldn’t even book the facilities I had paid for.
I will be contacting Suzanne…
AVOID AT ANY COST!!! UNRELIABLE AND VERY, VERY PRICEY!
I have been with them for 5 years despite the first few months full of undelivered letters, miscomunication and stolen packages. They got their things straight after my numerous complains hence the overall time spent with them.
However, after 5 years it was time to move on. My initial contract was for a year (better price), then it just rolled over on (as I thought) monthly basis. Turned out they have a auto-renewal policy that treats they loyal customers as shit. They require 3 month notice that, if not met, renews the contract for another 12 months. They never send you letters or call you about your contract coming to an end, they keep quiet and shady waiting for you to roll over.
Basically, if you do not give them 3 months notice, you effectively get at least 15 months worth of paying for their useless service left.
THEY SHOULD HAVE BEEN NAMED: “BOGUS”, NOT “REGUS”.
hello i am a regus customer i have been paying through a pos transaction however i have filled a dd mandadate which got lost by them i asked to cancel 2 months ago they lost that now i am being told to cancel my vitrial office it is 3 months payment
this office is in liverpool city center so it looks like it all the offices that have the same problems.
with me speaking to mary and josh from regus and johnathan who set it up saying i am canceling over two moths ago am i right in saying i am no longer in contract ????
feel free to email me on cautionsecurity-services@live.co.uk
Regus is awful to deal with, I would never work with them again. I signed up for their service in Grand Rapids, MI. Months of no letter forwarding and a missed renewal deadline, and I’m stuck with them for another six months.
Never sign up with services from Regus.
Currently with Regus and have been a long term client signing 2 years at a time.
A never ending list of problems with nothing but rubbish coming from their under trained staff, the only thing they are good at is chasing payments which are not yet due and screwing you for every penny they can.
They have now moved their call centre to manilla,OMG they are the worst,just spent a morning trying to pay rent and speak with someone with a brain,serious this is really bad.
I wont pay direct debit as they are not cabable of charging correct invoices.
Im out of here when my contract expires,however,Im not happy at them keeping my money for another 3 months once I leave to handle post etc
As far as Im concerned they are a very slippery organisation who make second hand car dealers look like saints
I totally agree with this post. We have had nothing but problems since we moved in two months ago. Rude, silly staff who wouldn’t know customer service if it poked them. Stupid invoicing systems that are designed to incur late payment fees.
We chose Regus because they’re so big you think they’ve got to know what they’re doing – and they talk a really good sales talk. They do know what they’re doing – screwing their clients out of every last penny. And most of the sales talk is just lies. We decided to pay the extra to come with Regus because they were going to give us free gold cards, provide networking opportunities etc. We’ve since been billed for the gold cards and there are no networking opps at all. When we asked the centre staff about their next event they just said they’d never done them and their sales person wouldn’t have said that they did.
They are an infuriating brand, and for God’s sake, if you’re thinking of using them – DON’T.
My company uses the mail forwarding service supplied by Regus. From my experience, you would be well advised not to use any of their services. They appear to have just taken two unauthorised payments from my personal bank account instead of my business account – I have no idea how they got my personal bank account details.
Hi
This blog resonates with the frustrations and current service i am receiving from Regus. I took out three mailboxes with them, these contracts were then superceded with a platinum plus account where i would have unlimited use of a day office (providing i do not book 10 consecutive days in the same centre), i thought this is great for the cost and signed up and so i have block booked the next three months Mon-Thurs.
But hey, guess what… Now I have only been told that i am only entitled to be in one centre for a maximum of ten days and have been issued invoice after invoice after in invoice for the extra days, and then further to my dismay i am being chased for payments for the mailboxes that i have!
I have been told i will get my deposit for the mailboxes back, but i have to send a letter (cany paper) to request this -why!? Did they need company paper and my request to join up – certanly not.
The sales advisor who sold me the platinum plus account has sent me emails to deal with the issues myself, so i am now supposed yo email Sydney, liaise with London for deposit returns. I am continually chased by various people from customer services who cannot help me and i have queried each in oice buy never have someone call me other than to chase payments.
As far as i am comcerned they ar in breach of the contract and i reuse yo pay anything until this gets sorted and then i will take it to the MD/CEO AND GET THIS CONTRACT CANCELLED!
AVOID REGUS ALTOGETHER IS MY SOUND ADVICE.
Excuse the grammatical errors on a train using my ipad!
It is striking when you google “problems complaints Regus” how much comes up.
After 40 years in business I cannot recall dealing with any company that has been so unprofessional, incompetant, indifferent to queries and rapacious in their dealings.
My problems are small by comparison to some of your commentators but glad to have found the site & the Suzanne contact who will be getting a very aggreived email from me.
Having checked BTW, the offence of “tampering with the queens mail” is criminal & can possibly be applied to the centre manager.
Like many others it’s great to know that we’re not alone.
I have never known a company with more slippery shoulders, especially at our virtual office base in Poultry. Somehow whenever they mess up (cancelling our services, not forwarding mail, sending calls to Belgium) it’s somehow not their fault but mine.
The year is up, time to move on to another company, can’t be any worse!
Interesting to see the comments.
I have a regus VO and a Platinum + card as I am in start up and intend to set up a permanent presence next year.
I am horrified to find that the call centre in Belfast went down today and my calls are ringing out, despite assurances that the calls are forwarded to my home centre in liverpool street.
Even when the call centre is working normally, 50 per cent of the time, the calls ring and are left on hold with a message ” we are busy with other calls” message – not professional, I have taken to putting my direct line in business development mails.
Like others, the balls ups on charging, when the centre I am visiting forgets to log me out of my day office, take months to sort, even with several reminders. I rang the platinum support team who were disinterested and dismissive……I’ll be cancelling the platinum card in a few weeks to fit the notice period and will be taking my business elsewhere.
Nice to know it is not just my experience.
Regards
Rob
Hi Rob,
My name’s Sam and I work for Regus. Really sorry to hear you have been having problems with our call centre. We’ve passed the details of your blog post on to customer services.
If you fill in your details here http://www.regus.co.uk/customer-service/customer-query.aspx, a member of staff will contact you. If you include the reference code SMC00497, they’ll have access to all the information you’ve written here.
Hi. I was about to go and open my account with Regus for my company for mail forwarding, etc
But looks to be that I should hold off before I rush in
Cheers
I have been sued by Regus for non payment of services that my company did not use! I am a newly registered company, looking to build my business, I and my colleague approached a James Thornton at the Regus Borehamwood, who gave us a “fantastic” deal on the office we were looking to rent for a year, move in and pay nothing for the first month with all the IT package and all the lies of getting a quarterly break in rent! we agreed and signed the contract to start on the 1/03/11, we had correspondence with Regus up until the 28/02/11, filling questionaires and other preliminaries, then on the 1/03/11 we received an email by 10.20am that we had an outstanding invoice of £881.99 and without paying we will not be allowed into the office. All efforts to contact the sales person failed, and when I spoke to clarise Mcgonagle, she said and I quote ” surely you did not think you will move into the office without paying anything upfront?” I told her what the contract stated and she said there was a miscommunication. I told her I will not continue with the contract as it has been breached but she threatened to take us to the debt collectors, the only good thing about this is that they had no access to my business account which was still pending approval from the bank, as a result they had to send invoices and not debit directly from my account. Now they have obtained a judgement against my company to pay over £6500, I do not have any money as I could not trade due to all sorts of problems last year which started with Regus’s lies and fraudulent contract, I cannot pay for a solicitor and I have requested of the court to set judgement aside, I am awaiting a response, can anyone advise me on how to go about this?
thanks for this blog!! very helpful!
I have been a Regus customer for just under 24 months and am dumbfounded by the errors that their billing causes.
Due to ill health recently, I have had to move back home but have maintained paying for my single occupancy office. Last night I needed access to my office (remember you get 24/7 access) and was astonished to discover that my access swipe card did not work.
I have also learnt that even though I have paid for the office up to the end of this month they have been letting someone else use it as a day office without my knowledge or consent. This is a fundemental breach in their contracts. I hold sensitive information in the office on people and if this had got into the wrong hands, it would have been catastrophic.
Over the last 24 months or so, I have had all manner of billing errors, bad customer service from certain centre staff but I have to say that the centre manager is as frustrated as me and tries her best to rectify the situation but unfortunately her hands are tied.
Regus in general offer a good product at a premium, I understand that their locations are good but they are considerably let down by their untrained frontline staff.
With regards to all of the comments above about Suzanne, perhaps she should be promoted to training manager and tasked with retraining all front line staff in customer service excellence.
Hi Tony,
I work for Regus, and I just wanted to ask if there was anything we could do to help with the situation now.
I’ve passed your comment on to our operations staff, and they’re looking into it. It would be really helpful if you would just fill in your details here:
http://www.regus.co.uk/customer-service/customer-query.aspx
If you include the code SMC00498 they’ll be able to investigate your problem as soon as possible.
My heart goes out to Jude, and also gets heavy at the prospect of having my own legal battle with Regus ahead of me. This does not seem to be an organisation that, as a small business, you can deal with without getting cheated, lied to and generally treated very poorly.
I took out the virtual office plus package which included 5 days private office use per month. When I went to book use of an office recently, I was given a large board room which wasn’t suitable for the purpose. Over the telephone I had been if I wanted tea and coffee. I said no, and was told “you don’t get charged for it” so I agreed I’d like tea and coffee. I then received an email charging me around £60 for two hours use of an office, with an extra charge for tea and coffee. I emailed my concern but this was ignored.
The next day I raised the issue with reception and was told I couldn’t have a private office because they’d all been sold. If I wanted to book a day office as included in the price I pay, I would have to book it at a different location.
I’m stunned by the fact that Regus wouldn’t bother to tell me that they could no longer uphold their end of the deal due to selling all day offices, and would continue to charge me the monthly fee for a service they can no longer office. I emailed my concerns asking about downgrading to a telephone and address service only, but this was ignored.
I can’t express how much I regret taking out a contract with this company. I’ve made very little use of the service, but each time I do it seems to result in all kinds of stress.
Hi Kate
My name is Gabriel and I work for Regus. I just read your comment and I would like the customer service team to look into the issues you have been experiencing. In order to do so they will need some more details such as your full name, company name and centre location. You can provide those details anonymously via
http://www.regus.co.uk/customer-service/customer-query.aspx
When you fill in your details can you please include the reference code SMC00500
Many Thanks
Gabriel